Reference

tante4d Terms & Conditions for Your Account

Our Terms & Conditions explain how your tante4d account, wallet actions and lobby access work before you open an account.

Account rulesWallet conditionsPolicy access
tante4d tante4d Terms & Conditions for Your Account
POLICY HELP

Get Help With Account Terms

A clear support path helps when a Terms & Conditions question affects your account or cashier status. Start from the account help route and include your registered phone number, transaction reference and the section you are asking about. We can then check whether the issue concerns verification, a wallet record or a policy request, including for you in Bandung.

Team online

Account access

Use the account help path when phone verification, login details or an eligibility question prevents access. Include the relevant Terms & Conditions section so we can respond to the right issue.

Cashier status

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, send the receipt reference and displayed status. We use those details to match the transaction with your account record.

Policy request

Ask us to clarify a clause, correct an account detail or explain a policy change through the account support route. Keep your request specific so the response addresses your Terms & Conditions concern.

ACCOUNT SAFEGUARDS

How We Handle Your Policy Records

Our Terms & Conditions work alongside account controls that keep policy actions traceable.

Data handling

We use account details, phone verification results and transaction references to apply these Terms & Conditions.

Cookie use

Cookies can keep your session and selected account path consistent while you move from login to the lobby.

Account security

Keep your phone access and login details private, and contact us if an account action was not yours.

Record retention

We keep account, verification and wallet records for the period needed to operate the agreement, resolve disputes and meet applicable…

Request changes

You can ask us to correct an inaccurate account detail or clarify how a Terms & Conditions record is handled.

Who to contact

Our account support path is the contact point for policy questions, data requests and wallet evidence.

Terms & Conditions Questions Answered

The questions below focus on the clauses that most often affect an account: eligibility, verification, wallet records, policy changes and data requests. Read the full Terms & Conditions before opening an account, and contact us through the account support route when a clause needs a case-specific explanation.

They cover account creation, phone verification, lawful access, wallet ownership, transaction records, withdrawal checks, lobby use, account security, data handling and the process for policy or account changes.

Access depends on local law. You are responsible for confirming that account access and the activity you choose are permitted where you are located before accepting the Terms & Conditions.

Phone verification links your account to a reachable contact detail and helps us check ownership before sensitive actions. If the step fails, use account support and include the registered number.

The Terms & Conditions require payment details to belong to you and match the account record. DANA and QRIS entries can remain pending while we check the receipt, reference and displayed cashier status.

We may request account or transaction details before processing a withdrawal when verification is required. The Terms & Conditions allow this check to protect the account record and confirm the destination details.

Send a specific request through the account support path, identify the field to correct and provide your registered phone number. We may ask for details that confirm you control the account.

An updated version applies from the date shown in the policy text. We recommend reading the revised sections before continuing, especially those covering access, wallet records, verification or account closure.